Terms and Conditions

Welcome to Liedjiesbos Urban Olive Farm and Accommodation.
We are delighted to host you and trust that your stay with us will be comfortable, relaxing, and memorable.
To ensure a pleasant experience for all guests, we kindly request that the following Terms & Conditions and House Rules are observed at all times.

1. CHECK-IN & CHECK-OUT

Check-in

  • Check-in time is strictly between 15h00 and 21h00.

Early Check-in

  • Early check-in before 15h00 may be arranged through management only and is subject to availability.
  • An additional fee of R350 will apply.

Late Check-in

  • Guests arriving after 21h00 must make prior arrangements with management.
  • A fee of R350 will apply for the first hour after 21h00.
  • Thereafter, an additional fee of R200 per hour will apply until 24h00.
  • Failure to arrange a late check-in may result in the reservation being treated as a no-show and cancelled without refund.

Check-out

  • Check-out time is strictly by 10h00.
  • Guests departing before 07h00 are welcome to do so; however, no staff assistance or reception services will be available before 07h00.
  • Guests checking out before 07h00 must ensure that all outstanding balances are settled no later than the evening prior to departure.
  • Guests departing after 07h00 may settle any outstanding balances at reception during normal operating hours.
  • Please note that reception and all pedestrian gates remain locked between 21h00 and 06h30.
  • Guests departing before 06h30 must ensure that their vehicles are parked in the designated guest parking area to allow exit through the vehicle gate and main gate only.
  • Room keys for early departures must be left on the veranda at reception upon departure.

Room Allocation

While every effort will be made to accommodate preferred room requests, Liedjiesbos reserves the right to re-allocate rooms where necessary without prior notice.

2. OPERATING HOURS

Trading Hours

Monday to Sunday: 07h00 – 21h00

Office Hours

Monday to Friday: 09h00 – 15h00

3. RESERVATIONS, DEPOSITS & PAYMENTS

  • A 100% deposit of the total accommodation amount is required to secure a reservation.
  • Reservations are only confirmed once full payment has been received.
  • Immediate payment is required when making an online booking.
  • Should a card payment be declined or unsuccessful during the booking process, the reservation will remain provisional for a maximum period of 48 hours pending payment.
  • If payment is not received within 48 hours, the reservation will automatically expire and may be released without further notice.
  • Rates are subject to change without notice unless a booking has already been confirmed and paid for.

4. CANCELLATION & REFUND POLICY

Cancellation Fees

  • Cancellations made 7 days or less before arrival: 100% of deposit forfeited
  • Cancellations made 8 to 14 days before arrival: 50% of deposit forfeited
  • Cancellations made more than 14 days before arrival: Refund of booking amount less a 15% administration and banking fee

Refunds

  • Refunds will be processed within 30 days after receiving the written refund request via email.
  • Deposits are non-refundable in the event of a no-show or non-arrival.
  • Liedjiesbos reserves the right to recover losses for cancelled accommodation that cannot be rebooked, including premature curtailment of stay.

Amendments & Cancellations

All booking amendments and cancellations must be submitted in writing via email to:

[email protected]

5. HOUSEKEEPING & LAUNDRY

Housekeeping

  • Rooms are serviced daily between 10h00 and 12h00 only.
  • Guests are kindly requested to keep rooms reasonably tidy.
  • Eating in beds is discouraged to help maintain room hygiene and linen quality.

Laundry

  • Laundry must be handed in before 09h00.
  • Laundry services may take up to 3 days.
  • No laundry services are available on weekends or public holidays.
  • Unless otherwise specified, all laundry will be machine washed and tumble dried.

6. FOOD & BEVERAGES

Breakfast

  • Accommodation bookings do not include meals unless otherwise specified, ordered, and confirmed with management.
  • Breakfast is served strictly between 07h00 and 08h30 in the dining area.
  • The kitchen closes at 08h30 and late arrivals may unfortunately not be accommodated.
  • Breakfast services are not available on public holidays unless specifically arranged and confirmed in writing by management prior to arrival.

Special Dietary Requests

Special dietary requests including Vegan, Vegetarian, Halaal, take-away meals, allergies, or other requirements must be arranged at least 24 hours in advance and remain subject to availability.

Mezze Dinner Platters

  • Accommodation bookings do not include meals unless otherwise specified, ordered, and confirmed with management.
  • Mezze platters are served at approximately 19h00.
  • Orders must be placed at least 8 hours in advance.
  • Platters may include a variety of seasonal and pantry items such as cheeses, cold meats, bread, salads, fruit, preserves, olives, and Liedjiesbos olive oil.
  • Mezze platter cancellations must be made no later than 11h00 on the day of service.
  • No refunds will be issued for same-day cancellations received after 11h00 or for platters cancelled upon check-in or thereafter.
  • Mezze platter orders will only be confirmed once payment has been received or written confirmation and prior arrangement has been made with management.
  • Liedjiesbos reserves the right not to prepare or serve platters where no confirmed arrangement exists.

Alcohol & Corkage

  • Outside alcohol may only be consumed with prior approval from management.
  • Corkage fees may apply.
  • A selection of wines and beverages is available for purchase on the premises.

7. HOUSE RULES

To maintain the peaceful atmosphere of Liedjiesbos, guests are requested to observe the following:

Visitors

  • Only registered guests are permitted on the property.
  • No unregistered visitors or guests are allowed unless prior approval has been obtained from management.
  • Overnight visitors are strictly prohibited.
  • Visitors must leave the premises before 21h00 when the reception gate will be locked.

Private Security

  • Guests accompanied by private security personnel, bodyguards, or armed response services are not permitted on the premises unless prior written approval has been obtained from management.
  • Liedjiesbos reserves the right to decline or cancel such bookings at its sole discretion.

Noise & Conduct

  • No parties, loud music, or excessive noise are permitted on the premises.
  • Guests are requested to respect the comfort and privacy of other guests and neighbouring properties, particularly after 21h00.
  • Management reserves the right to request that disruptive behaviour or excessive noise cease immediately.

Smoking

  • Smoking is strictly prohibited inside all buildings and guest rooms.
  • Additional cleaning fees for smoke damage to linen, curtains, carpets, or furnishings will be charged accordingly.

Photography, Bridal Preparations & Special Occasion Bookings

  • Liedjiesbos Urban Olive Farm and Accommodation does not operate as a wedding, bridal preparation, matric farewell, or professional photography venue.
  • Guests intending to use their accommodation for bridal preparations, matric farewell preparations, engagement preparations, professional hair or make-up services, photography, videography, content creation, or any similar special occasion activities must notify management in advance and obtain written approval.
  • Guests staying at Liedjiesbos are welcome to take personal photographs for private use during their stay.
  • Professional photographers, videographers, content creators, production crews, lighting equipment, drones, props, or organised photoshoots are not permitted on the property without prior written approval from management.
  • Bookings made primarily for professional photography or special occasion preparations may be declined at the sole discretion of management.
  • Additional conditions or venue fees may apply where approval is granted for any photography or special occasion activities.
  • Any unauthorised photography sessions or events may be stopped immediately, and Liedjiesbos reserves the right to refuse entry to photographers or terminate the booking without refund where these Terms & Conditions have been breached.

Children

  • Children aged 10 years and older are welcome.

Pets

  • No pets are permitted on the property.

Restricted Areas

  • Guests are not permitted in kitchen, storeroom, staff-only areas, or operational workspaces unless authorised by management.

Farm Shop Visits

  • Visits to the farm shop are by prior arrangement only to ensure that daily operations and workflow are not unnecessarily interrupted by unregistered guests.
  • Guests are kindly requested to arrange visits with management in advance.

Animals

  • Guests are kindly requested not to feed the animals on the property.

Furniture & Décor

  • Guests may not move, remove, or alter furniture, artwork, decorations, or room contents without prior permission from management.

8. DAMAGES, LOSS & LIABILITY

Property Damage

Guests will be held responsible for any loss, breakage, damage, or excessive soiling caused to rooms, furniture, décor, linen, equipment, or amenities during their stay. Liedjiesbos reserves the right to recover repair, replacement, or cleaning costs where applicable.

Lost Property

  • Items left behind will be stored for up to 30 days after departure.
  • Guests are responsible for arranging and paying for courier collection of lost items.
  • Unclaimed items may be disposed of after 30 days without further notice.

Guest Property & Vehicles

  • Parking is provided at the guest’s own risk.
  • Liedjiesbos accepts no responsibility for theft, damage, or loss relating to vehicles or personal belongings.

Outdoor Areas & Safety

  • Guests use all outdoor areas, gardens, pathways, farm spaces, and facilities entirely at their own risk.
  • Parents and guardians remain responsible for supervising children at all times.

Utility Interruptions

Liedjiesbos cannot be held liable for interruptions to electricity, water supply, internet connectivity, load shedding, municipal services, or any other circumstances beyond our control.

General Liability

While every reasonable precaution is taken to ensure the safety and comfort of guests, Liedjiesbos, its owners, employees, representatives, and contractors shall not be held liable for any loss, damage, injury, inconvenience, or death arising from a guest’s stay, except where caused by gross negligence or wilful misconduct.

9. RIGHT OF ADMISSION

Liedjiesbos reserves the right of admission and reserves the right to refuse accommodation, entry to photographers, videographers, stylists, make-up artists, event suppliers, or any third parties who have not been approved by management in advance. The right to remove any guest whose behaviour is considered inappropriate, disruptive, abusive, illegal, or detrimental to the comfort, safety, or wellbeing of other guests, staff, or the property.

10. ACCEPTANCE OF TERMS

By making a reservation, paying a deposit, or checking into Liedjiesbos Urban Olive Farm and Accommodation, guests acknowledge and accept these Terms & Conditions, including the Cancellation Policy and House Rules.

Guests are encouraged to refer to our website for the latest updated version of our Terms & Conditions:

www.liedjiesbos.co.za

Visit us

13 Frans Kleynhans Avenue, Groenvlei, Bloemfontein 9301 South Africa

Email us

[email protected]

Phone us

+27 83 282 5701